Shipping & Delivery
Where we deliver to:
We currently deliver to the United Kingdom, Northern Ireland and Isle of Man only. (With the exception of the Channel Islands). Currently we do not ship to the Channel Islands. You can request a delivery address which differs from your personal or invoicing address by selecting a alternative delivery address when ordering.
Free delivery on orders over £40 to the United Kingdom!
Orders over £40 will be delivered free of charge to the United Kingdom. There will be a charge of £7,50 on all orders below this amount.
How long does the delivery take?
Delivery generally takes 3–5 working days providing the delivery address is in mainland Great Britain. Certain more remote areas may require additional delivery time. (We do not ship to the Channel Islands)
PLEASE NOTE: Personalized printing of goods may delay the shipment by 2-3 working days.
Problems with delivery?
If you have problems with your delivery, then please contact us directly:
Telephone: 0800 / 6407061 (from Monday - Friday, 7:00 - 16:00 pm.)
How can I track my package?
To track your order you’ll need the tracking number that we sent to you in your order confirmation email. After about 24 hours after shipment confirmation, you can begin to track the location of your order via the tracking service link we provide.
What to do if my package never arrives?
If your package does not arrive after 1 week and has not been signed off and left with a neighbour, then the best thing to do is contact us directly. We will then check the whereabouts of your package and in the unlikelihood that it has gone missing we will ship a second one.
What happens if I’m not at home when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we need a signature. Don’t worry too much if you aren’t, as our carrier usually tries to deliver more than once.
Alternatively they will leave a card confirming they have either left it with a neighbour or when they will try to redeliver or give you details on how to collect it from a post office.
Otherwise just add an alternative delivery address when making an order online on the ‘delivery details’ page. Therefore your order can be delivered to your work address or any other place you might be at the time of delivery.